1. GENERAL TERMS AND CONDITIONS FOR BOOKINGS
These terms are applied to all accommodation bookings by individuals, including online bookings through websites. If separate terms are agreed upon, these terms will not be applied. Group bookings may also fall under separate terms. These Booking Conditions apply to Parkside Pyhä, Sunday Morning Resort and Experience Pyhä's activities.
2. CREATING A BOOKING AND CANCELLATION TERMS
When creating a booking, the customer must provide their name, address, phone number or email address, time of arrival and departure and payment method. Only individuals aged 18 or older can make bookings. Bookings are binding once written confirmation is delivered to the customer (e.g., via email) and the customer has received a confirmation or booking number.
At the time of booking, the whole price of the booking is charged from the customers credit card.
a) The cancellation terms for accommodation bookings:
1.5.-31.11. the cancellation is one (1) week before the date of arrival.
1.12.-30.4. Hotel booking can be cancelled at least three (3) weeks before the date of arrival.
Exceptions are Christmas, New Year and Easter, when cancellation has to be made six (6) weeks before the date of arrival.
In case of cancellation Sunday Morning Resort returns the payment excluding cancellation fee of 50€. If the cancellation is made after above mentioned deadlines, there will be no payback for the booking. If rate reserved is nonrefundable, no refund will be made in case of cancellation. Cancellation fee is 100% of the room rate.
If the cancellation is made because of sudden serious illness, medical event or death of the person who has made the booking or his/her next of kin, the whole booking price will be returned excluded 50€ booking cost. Cancellation has to be verified with a medical certificate or other reliable certificate within 7 days after cancellation.
If the customer does not use their booking or wishes to change it, Sunday Morning Resort reserves the right to charge the booking according to the cancellation policy.
b) The cancellation terms for activities:
Cancellation made more than 7 days prior to the start of the safari, payment will be returned excluding cancellation fee of 50€. Cancellation made less than 7 days prior to the start of the safari – 100% from the total amount to be charged. For group bookings, the cancellation fee will be 10% of the total booking amount, unless otherwise stated in the booking confirmation.
c) The cancellation terms for restaurant bookings:
In group bookings, if restaurant reservations are modified or cancelled 7 days prior to the date 30% of the total amount will be charged as late cancellation. If the restaurant reservation is modified or cancelled 3 days prior to the date 100% of the total rate will be charged as late cancellation.
3. YOUR STAY AT SUNDAY MORNING RESORT OR PARKSIDE PYHÄ APARTMENTS
Your room or cabin will be available at 4pm on your day of arrival. You must be checked out by 11am on your day of departure. Experience Pyhä may make changes to these times when necessary. For security reasons, only the hotel staff and checked-in guests are permitted inside the hotel, cabins and other reserved spaces. The maximum allowed number of guests for each room or cabin may not be exceeded.
If the reservation has not been paid in advance or invoicing has been agreed, the accommodation must be paid for on site in cash or by credit card. The hotel reserves the right to charge and pre-authorize credit cards to international credit card holders upon booking.
Good manners, rules and regulations must be followed on the property. Breaking said rules may lead to immediate removal from the property. In this case, any fees paid will not be refunded.
Smoking
Please note that smoking in the apartments (including the covered terrace of Parkside Pyhä) is strictly prohibited. If the apartment has to be ozoned for cleaning, we will charge 200€. Thank you for your attention!
Pets
Pets are not allowed in the Parkside Pyhä or Sunday Morning Resort area and apartments, with the exception of three separate pet apartments at Parkside Pyhä. Guests wishing to bring a pet must make a reservation at the pet apartment. Please make sure the apartments are available before booking. We charge a separate pet fee of 50€ per pet per booking (max. 7 days, additional nights 10€ per pet per day). When booking accommodation from the online store on this site, also add a pet fee to the shopping cart.
The responsible pet owner should ensure that the pet behaves tidily inside and treats the apartment's furniture, carpets and other furniture properly. If damage occurs, please let us know before departure. The absolute rule is that pets are not allowed in the beds. If we have to do extra cleaning on the beds and bedding, we will charge 50€ for the work.
CleaningNormal final cleaning is included in the price of accommodation in hotel rooms, suites and apartments. However, the customer must take the trash to the trash can and put the dishwasher to wash before leaving the apartment. Please note that we charge an additional fee of 50€ for extra cleaning time.
Valuables and customer property
The hotel is not liable for any valuables that are not specifically left for safekeeping. All safekeeping must be agreed upon individually and the hotel reserves the right to charge a fee for it. If the goods left for safekeeping are exceptionally valuable, notification is required in advance. The hotel also reserves the right to decline safekeeping. The hotel is not liable for the guests’ belongings or vehicles within the hotel property.
Liability in the event of damage
The guests are liable for any damages they may cause, whether the damage is intentional or caused by negligence (e.g., smoking indoors). This includes damages to the rooms, cabins, hotel property, furniture, equipment or fixtures as well as other hotel guests or staff or their property. For damages caused by underage guests, the customer who booked the accommodation is liable, whether they are staying at the hotel or not. Unaccompanied minors must provide written permission from their guardian. All bookings for unaccompanied minors must be agreed upon in advance and the hotel reserves the right to refuse such bookings.
Deductible and emergency situations:
In cases where the fire department has to be called due to an alarm caused by the customer, a deductible of 900 euros applies. The deductible covers all necessary measures to resolve the situation quickly and to ensure the safety of all guests and the premises.
4. ACTIVITIES AND PROGRAMS
Programs are operated subject to prevailing weather conditions which are beyond our control. We keep the right to change the duration and program without advance notification for clients best. The activities and programs with prices are presented in descriptions on our web store. The given prices include VAT.
We highly recommend personal travel insurance. You will participate in the programs at your own risk and Experience Pyhä is not liable for any accidental damage or injury which must be indemnified under the travel insurance of a customer. We have liability insurance and all snowmobiles have motor insurance.
As the responsible safari organizer, Experience Pyhä reserves the right to change the routing, schedules, duration or the content of the program, if necessary, due to prevailing weather conditions, safety reasons and the comfort of the participants. We also reserve the right to interrupt the program if a participant is seen as a potential danger to him/herself or to others or is in poor health.
Please note that we do not recommend snowmobile safaris for pregnant women. The minimum height for riding an eSled is 140 cm.
All drivers must be minimum of 18 years and have a full driving license that is valid in Europe. Finnish law prohibits driving a motor vehicle under the influence of alcohol or any other intoxicating drug. Safari participants are held liable for damages caused to snowmobiles. Driver's vehicle damage self-liability is max. 980€ per snowmobile per incident and it must be paid on site.
5. PAYMENT SERVICE PROVIDER
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying