Booking and
cancellation policy

1. GENERAL TERMS AND CONDITIONS FOR BOOKINGS

These terms apply to all accommodation and activity bookings made by individual travellers after 1.6.2025, including those made through our website, by phone, or by email. Separate terms may apply to group bookings or contracts made through tour operators. These conditions cover services provided by Parkside Pyhä, Sunday Morning Resort, and Experience Pyhä activities.

2. CREATING A BOOKING AND CANCELLATION TERMS

A) Accommodation Bookings

When making a reservation, guests are required to provide their name, contact details (email or phone), nationality, date of birth, arrival and departure times, and payment method. Only individuals aged 18 or older may make bookings. Bookings are considered confirmed when written confirmation or a booking number is sent to the guest.

Accommodation is charged in full at the time of booking, and two rate options are available:

Non-Refundable Rate: This discounted rate does not allow for cancellation, changes, or refunds under any circumstances.

Flexible Rate: This rate allows cancellation with a refund depending on the season:

• Cancellation 90 days or more before arrival: Full refund minus a 50€ administrative fee
• Cancellation 60–89 days before arrival: 50% refund
• Cancellation less than 60 days before arrival: No refund

• Cancellation 60 days or more before arrival: Full refund minus a 50€ administrative fee
• Cancellation 30–59 days before arrival: 50% refund
• Cancellation less than 30 days before arrival: No refund

• Cancellation 30 days or more before arrival: Full refund minus a 50€ administrative fee
• Cancellation 15–29 days before arrival: 50% refund
• Cancellation less than 15 days before arrival: No refund

In the case of sudden serious illness or death of the guest or their next of kin, a full refund (minus a 50€ fee) will be issued with a verified medical certificate submitted within 7 days of cancellation.

If a guest fails to arrive or requests to change the reservation outside the allowed timeframes, the booking is charged in accordance with the cancellation policy.

B) Activity Bookings

Activity bookings are confirmed once a written confirmation is sent by email. Cancellations must be submitted in writing.

General Winter Season (excluding 1.12.2025–7.1.2026)

• Cancellation 3 days (72 hours) or more before the activity: No charge
• Cancellation 24–72 hours before the activity: 50% charge
• Cancellation less than 24 hours before the activity or no-show: 100% charge

• Cancellation 15 days or more before the activity: No charge
• Cancellation less than 14 days before the activity: 100% charge

• Cancellation 15 days or more before the tour: Full refund
• Cancellation within 14 days or no-show: No refund

Third-party Activities may have separate terms. If the booking includes services from third-party providers, their cancellation terms apply. Please ensure you are aware of the specific cancellation terms for any third-party activity included in your booking.

c) Restaurant bookings:

In group bookings (10+ Guests or 5+ Rooms), if restaurant reservations are modified or cancelled 7 days prior to the date 30% of the total amount will be charged as late cancellation. If the restaurant reservation is modified or cancelled 3 days prior to the date 100% of the total rate will be charged as late cancellation.

3. YOUR STAY AT SUNDAY MORNING RESORT OR PARKSIDE PYHÄ APARTMENTS

Check-in is available from 16:00 on the day of arrival and check-out must be completed by 11:00 on the day of departure. Early check-in between 12:00–16:00 and late check-out until 14:00 are available upon request for an additional fee of 40€. For security reasons, only the hotel staff and checked-in guests are permitted inside the hotel, cabins and other reserved spaces. The maximum allowed number of guests for each room or cabin may not be exceeded.

If the reservation has not been paid in advance or invoicing has been agreed, the accommodation must be paid for on site in cash or by credit card. The hotel reserves the right to charge and pre-authorize credit cards to international credit card holders upon booking.

Good manners, rules and regulations must be followed on the property. Breaking said rules may lead to immediate removal from the property. In this case, any fees paid will not be refunded.

Smoking

Please note that smoking in the apartments (including the covered terrace of Parkside Pyhä) is strictly prohibited. If the apartment has to be ozoned for cleaning, we will charge 200€. Thank you for your attention!

Pets

Pets are not allowed in the Parkside Pyhä or Sunday Morning Resort area and apartments, with the exception of three separate pet apartments at Parkside Pyhä. Guests wishing to bring a pet must make a reservation at one of the pet apartments. Please make sure the apartments are available before booking. We charge a separate pet fee of 50€ per pet per booking (max. 7 days, additional nights 10€ per pet per day). When booking accommodation from the online store on this site, also add a pet fee to the shopping cart.

The responsible pet owner should ensure that the pet behaves tidily inside and treats the apartment's furniture, carpets and other furniture properly. If damage occurs, please let us know before departure. The absolute rule is that pets are not allowed in the beds. If we have to do extra cleaning on the beds and bedding, we will charge 50€ for the work.

Normal final cleaning is included in the price of accommodation in hotel rooms, suites and apartments. However, the customer must take the trash to the trash can and put the dishwasher to wash before leaving the apartment. Please note that we charge an additional fee of 50€ for extra cleaning time.

Valuables and customer property

The hotel is not liable for any valuables that are not specifically left for safekeeping. All safekeeping must be agreed upon individually and the hotel reserves the right to charge a fee for it. If the goods left for safekeeping are exceptionally valuable, notification is required in advance. The hotel also reserves the right to decline safekeeping. The hotel is not liable for the guests’ belongings or vehicles within the hotel property.

Liability in the event of damage

The guests are liable for any damages they may cause, whether the damage is intentional or caused by negligence (e.g., smoking indoors). This includes damages to the rooms, cabins, hotel property, furniture, equipment or fixtures as well as other hotel guests or staff or their property. For damages caused by underage guests, the customer who booked the accommodation is liable, whether they are staying at the hotel or not. Unaccompanied minors must provide written permission from their guardian. All bookings for unaccompanied minors must be agreed upon in advance and the hotel reserves the right to refuse such bookings.

Deductible and emergency situations:

In cases where the fire department has to be called due to an alarm caused by the customer, a deductible of 900 euros applies. The deductible covers all necessary measures to resolve the situation quickly and to ensure the safety of all guests and the premises.

4. ACTIVITIES AND PROGRAMS

Programs are operated subject to prevailing weather conditions which are beyond our control. We keep the right to change the duration and program without advance notification for clients best. The activities and programs with prices are presented in descriptions on our web store. The given prices include VAT.

We highly recommend personal travel insurance. You will participate in the programs at your own risk and Experience Pyhä is not liable for any accidental damage or injury which must be indemnified under the travel insurance of a customer. We have liability insurance and all snowmobiles have motor insurance.

As the responsible safari organizer, Experience Pyhä reserves the right to change the routing, schedules, duration or the content of the program, if necessary, due to prevailing weather conditions, safety reasons and the comfort of the participants. We also reserve the right to interrupt the program if a participant is seen as a potential danger to him/herself or to others or is in poor health.

Please note that we do not recommend snowmobile safaris for pregnant women. The minimum height for riding an eSled is 140 cm.

All drivers must be minimum of 18 years and have a full driving license that is valid in Europe. Finnish law prohibits driving a motor vehicle under the influence of alcohol or any other intoxicating drug. Safari participants are held liable for damages caused to snowmobiles. Driver's vehicle damage self-liability is max. 980€ per snowmobile per incident and it must be paid on site.

5. PAYMENT SERVICE PROVIDER

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying